RSTickets! Pro is your complete solution for a help desk ticketing system.

A help desk ticketing system will allow you to provide prompt and efficient support to your clients. RSTickets! Pro comes by default with a integrated knowledge base system, thus allowing staff members to decrease response time and improve efficiency.

We have a long experience with offering a support service. We have combined this experience along our Joomla! knowledge to offer a complete help desk ticketing solution. We take pride in each and every component or plugin that we develop: built by support staff for support staff.

You can read more about RSTickets! Pro in our documentation.

Administrator Demo

• Frontend and backend ticketing management
• Department structure
• The ability to create staff groups with multiple permissions related to ticket activity
• Assign Joomla! users to different groups of permissions, and in different departments
• Reports

• Custom ticket priorities and statuses
• Custom department fields
• Optional email ticket submission (Cron) with attachment capabilities
• Knowledge base structured under categories
• A wide range of email types that can be sent.